Responsibilities:

  • Responsible for Brand’s training which includes products training, selling skills, customer service skills and basic beauty trainings.
  • To organize and perform training sessions to ensure staff are well-trained to carry out their roles as Beauty Advisors
  • To identify training needs and training gaps
  • Conduct field-coaching as needed
  • Perform targeted follow-up / coaching with proper planning and tracking for identified performance gaps
  • Work with HQ in implementing aligned training programs and developing localized training modules and materials
  • To ensure training materials are well organized and kept up-to-date
  • Manage yearly training plans and monthly training calendar
  • Handling of product inquiries
  • Customer service support
  • Responsible for overseeing Field Trainer position
  • Work closely with Field Trainer to achieve performance target
  • Monitor performance gaps and implement plans for improvement
  • Improvise reporting/tracking templates from time to time in order to achieve effective tracking of BA performance.

 

Requirements:

  • Diploma in Make-up Artistry / Training & Development / ACTA Certificate with at least 3 years’ relevant working experience in cosmetics / retail industry
  • Versatile and proven ability in instructional training, organizational skills, customer service and public speaking
  • Experienced in coaching new and existing employees through creative delivery of training and educational information
  • Experienced in retail operations is an advantage

 

 Why not take up the Certificate IV in Training and Assessment and get internationally recognised instead!